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Collective ConvictionThe Story of Disaster Action$
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Anne Eyre and Pam Dix

Print publication date: 2015

Print ISBN-13: 9781781381236

Published to Liverpool Scholarship Online: September 2021

DOI: 10.3828/liverpool/9781781381236.001.0001

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PRINTED FROM LIVERPOOL SCHOLARSHIP ONLINE (www.liverpool.universitypressscholarship.com). (c) Copyright Liverpool University Press, 2022. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in LSO for personal use.date: 20 May 2022

Communicating the Messages

Communicating the Messages

(p.41) Chapter 4 Communicating the Messages
Collective Conviction

Anne Eyre

Pam Dix

Liverpool University Press

This chapter details how, in the months leading up to the formal launch of Disaster Action, members were invited to contribute to numerous conferences, seminars, training events, and exercises. They found themselves sharing platforms with lawyers, civil servants, business leaders, and police officers. At those early events there was much emphasis on disaster management, corporate responsibility, and the litigation that inevitably follows in the wake of disaster, involvement in which had added so much to the distress of those on the receiving end. Although every speaker for Disaster Action uses their own experience as the basis for a presentation, key universal messages remain the same, including the point that good lines of communication with relatives and survivors are essential. As the world of emergency planning and management began to reflect on the needs of people, awareness grew of the important role and positive contribution Disaster Action could make in humanising policies and procedures. The chapter then looks at how Disaster Action produced a series of leaflets for survivors and bereaved people; developed information and advice for policy makers and practitioners; and provided telephone support.

Keywords:   Disaster Action, emergency management, disaster management, corporate responsibility, litigation, communication, emergency planning, telephone support

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